Senior Debt Advisory Scheme Associate

Job Description

We’re looking for a Senior Associate to join our Debt Solutions team, supporting the delivery of Debt Arrangement Schemes (DAS) and related advisory services.

This is an excellent opportunity for someone with experience in credit control, debt collections, or financial services who wants to move into a more advisory and client-focused role. You don’t need to have worked in DAS before; we’ll provide full training and support to help you build your knowledge and confidence.

Key Responsibilities

• Manage a portfolio of DAS cases from initial client engagement through to ongoing maintenance.
• Liaise with clients, creditors, and internal teams to ensure cases are processed efficiently and in line with Scottish regulations.
• Assess client financial circumstances and assist in preparing appropriate repayment proposals.
• Ensure all case documentation is accurate, compliant, and maintained to the highest standard.
• Provide empathetic and professional support to clients throughout their debt solution journey.
• Contribute to process improvement and team development initiatives within the Debt Solutions department.
• Maintain awareness of relevant legislation, policy changes, and industry best practices.

About You

• Background in credit control, debt collection, or financial administration.
• Strong communication and relationship management skills, able to work confidently with clients and creditors alike.
• Highly organised, with excellent attention to detail and case management skills.
• Empathetic and solutions-focused, with a genuine desire to help clients regain financial stability.
• Comfortable working both independently and as part of a collaborative team.
• Proficient in Microsoft Office and familiar with case management or CRM systems.

Desirable (but not essential)

• Experience working within debt advice, insolvency, or regulated financial services.
• Understanding of the Debt Arrangement Scheme (Scotland).

What We Can Offer You

• Company pension
• Cycle to work scheme
• 24/7 Access to virtual GP + Mental Health Support
• 23 days’ holiday (plus bank holidays)
• Option to Buy Holidays + roll over up to 5 annually
• Professional Qualification Support
• Enhanced maternity and paternity leave
• Employee discount scheme (Gym, Retailers etc)
• Social events throughout the year
• Health & Wellbeing programme
• Paid volunteer time

As a broader PLC group, we’ve doubled in size since 2019 and we have ambitions to maintain that growth profile moving forward, so we’re looking for people who want to help us shape our future. We value applied intellect, curiosity and an entrepreneurial spirit and we’re committed to creating an inclusive environment where everyone can thrive.