Trainee Creditor Services Administrator

Job Description

Step into a pivotal support role where you’ll help drive the team’s success and deliver an exceptional experience for our clients. In this fast-paced environment, you’ll play a vital part in keeping operations running smoothly. While prior administrative experience and an interest in finance are great advantages, your enthusiasm and willingness to learn will make all the difference.

Key Functions

• Take an active role in lodging claims using the National Creditor Services’ bespoke ICE system
• Keep our workflow moving by uploading incoming post and correspondence
• Dive into reports to uncover dividend opportunities for clients
• Proactively chase annual reports to support case progress
• Craft professional correspondence for creditors and fellow insolvency practitioners
• Capture key insights by taking meeting notes and following up with clear, concise reports or emails
• Provide flexible, ad-hoc administrative support to ensure the team can operate at its best
• Confidently handle incoming and outgoing telephone calls

Key Performance Indicators

• Consistently deliver high-quality work within agreed timelines
• Produce accurate, well-prepared documents aligned with internal standards
• Demonstrate a strong, reliable level of support to colleagues across the team

Key Skills Required

• Strong verbal and written communication skills
• Solid IT proficiency
• Ability to engage confidently with individuals at all levels
• Adaptability and confidence in handling varied tasks and situations
• GCSEs (or equivalent), including Maths and English, are ideal
• Willingness to travel when needed
• A commitment to meeting deadlines and staying organised in daily activities

Why join us?

As a broader PLC group, we’ve doubled in size since 2019 and we have ambitions to maintain that growth profile moving forward, so we’re looking for people who want to help us shape our future. We value applied intellect, curiosity and an entrepreneurial spirit and we’re committed to creating an inclusive environment where everyone can thrive.

• Company pension
• Cycle to work scheme
• 23 days’ holiday (plus bank holidays)
• Option to Buy Holidays
• Professional Qualification Support
• Enhanced maternity and paternity leave
• Employee discount scheme (Gym, Retailers etc)
• Social events throughout the year
• Health & Wellbeing programme
• Paid volunteer time
• 24/7 Access to virtual GP + Mental Health Support